Shipping policy

Last updated: July 2025

1. Introduction

This policy outlines how we handle delivery, from order processing to your doorstep.

We're proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.

This policy applies to all products purchased through our website at www.healthbychoicestore.com.

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
  • Americas: Canada, United States
  • Middle East: United Arab Emirates

Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.

3. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday)
  • Orders placed before 2:00 PM AEST are typically processed within 2 business days
  • Pre-order or custom items may have extended processing times as shown on product pages
  • Processing begins once payment is confirmed and inventory is verified

4. Shipping Times and Methods

We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.

4.1 Estimated Delivery Times

Delivery estimates by country will be provided at checkout and may range from 5 to 20 business days depending on your location.

Estimated Delivery Times by Country

Country Shipping Method Estimated Delivery Time
Australia Standard 8–14 business days
Austria Standard 10–18 business days
Belgium Standard 10–18 business days
Canada Standard 7–15 business days
Czechia Standard 10–18 business days
Denmark Standard 8–16 business days
Finland Standard 10–18 business days
France Standard 8–16 business days
Germany Standard 8–16 business days
Hong Kong SAR Standard 8–16 business days
Ireland Standard 8–16 business days
Israel Standard 10–20 business days
Italy Standard 10–18 business days
Japan Standard 10–20 business days
Malaysia Standard 10–18 business days
Netherlands Standard 8–16 business days
New Zealand Standard 7–15 business days
Norway Standard 10–18 business days
Poland Standard 10–18 business days
Portugal Standard 10–18 business days
Singapore Standard 8–16 business days
South Korea Standard 10–18 business days
Spain Standard 8–16 business days
Sweden Standard 8–16 business days
Switzerland Standard 10–18 business days
United Arab Emirates Standard 12–20 business days
United Kingdom Standard 7–15 business days
United States Standard 7–15 business days

Important Notes

  • Delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons
  • Remote or rural areas may require an additional 2–5 business days
  • During peak periods (holidays, sales events), delivery times may be extended

5. Delivery Locations

  • Residential and business addresses
  • Parcel lockers (where available)
  • PO Boxes (for smaller items only, subject to carrier restrictions)

6. Shipping Costs

Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.

Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.

7. Order Tracking

7.1 Tracking Information

Once your order is shipped, you'll receive an email confirmation with tracking details. You can also track your order through your account on our website.

7.2 Tracking Activation

  • Tracking typically activates within 24–48 hours of shipment
  • International tracking may take up to 5 business days to update
  • Remote areas may have limited tracking visibility

7.3 Tracking Issues

If your tracking shows no updates for 5 or more business days, please contact us so we can investigate.

8. Address Requirements & Changes

8.1 Address Accuracy

  • Full recipient name
  • Complete street address with unit/apartment numbers
  • Correct postal/ZIP code
  • Phone number (required for international deliveries)

8.2 Address Changes

Address changes must be requested immediately after placing your order. Changes may not be possible once processing begins.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

9.1 International Orders

  • Customers are responsible for customs duties, taxes, or import fees
  • Fees are not included in product prices or shipping costs
  • Delivery may be delayed due to customs requirements

9.2 Customs Declarations

We accurately declare all items and their values as required by international regulations.

10. Special Circumstances

10.1 Weather Events & Natural Disasters

Delays may occur due to extreme weather or circumstances beyond our control.

10.2 Peak Periods

Processing and delivery times may be extended during major sales or holiday periods.

11. Lost or Damaged Packages

11.1 Lost Packages

  • Replacement at no charge, or
  • Full refund

11.2 Damaged Packages

Please contact us within 48 hours with photos of the damage.

12. Contact Us

For shipping inquiries, please contact us:

Email: hello@healthbychoicestore.com
Address: Unit 6, 322-340 Bourke Street, 2010, Surry Hills, NSW
Phone: (+61) 424 992 889
Business Hours: 9am–5pm

When contacting us, please include:

  • Your order number
  • Tracking number (if available)
  • Clear description of your inquiry

We aim to respond to all shipping inquiries within 1 business day.

Note: This Shipping Policy is subject to change. Please review the most current version on our website before placing your order.