Privacy policy

Last updated: February 12, 2026

Health by Choice Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Health by Choice Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, financial account numbers, payment details, transaction details, and confirmation information.
  • Account information including username, password, security questions, preferences and settings.
  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled.
  • Communications with us including customer support inquiries.
  • Device information including device type, browser, IP address and unique identifiers.
  • Usage information including how and when you interact with the Services.

Personal Information Sources

  • Directly from you when you create an account, use the Services or contact us.
  • Automatically through cookies and similar technologies when you use the Services.
  • From service providers engaged to support our technology and operations.
  • From partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customised shopping experience.

Marketing and Advertising

We may send marketing communications by email, text or post and display personalised advertisements based on your activity.

Security and Fraud Prevention

We use personal information to authenticate accounts, secure transactions, detect fraud and protect our Services.

Communicating with You

We provide customer support and maintain our business relationship with you.

Legal Reasons

We may process personal information to comply with legal obligations or respond to lawful requests.

How We Disclose Personal Information

  • With Shopify, vendors and service providers (e.g., payment processing, analytics, shipping).
  • With business and marketing partners for advertising purposes.
  • When you request or consent to disclosure (e.g., shipping or social media integrations).
  • With affiliates within our corporate group.
  • In connection with mergers, bankruptcy or legal compliance.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be transferred to countries outside your residence. Shopify may process your data to support enhanced features and advertising services.

Third Party Websites and Links

The Services may link to third-party websites. We are not responsible for their privacy practices or content.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. Parents or guardians may contact us to request deletion.

Security and Retention of Your Information

No security system is completely secure. We retain personal information as long as necessary for the purposes described in this policy unless a longer period is required by law.

Your Rights and Choices

  • Right to access your personal information
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to receive a portable copy
  • Right to opt out of targeted advertising
  • Right to object or restrict processing
  • Right to withdraw consent where applicable

You may exercise your rights by contacting us. We may verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also contact your local data protection authority where applicable.

International Transfers

Your information may be transferred outside your country of residence. For transfers from the EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: hello@healthbychoicestore.com
Address: Unit 6, 322-340 Bourke Street, 2010, Surry Hills, NSW
Phone: (+61) 424 992 889
Business Hours: 9am–5pm